Privacy Policy
Travel Wala
Last updated: [Date, e.g. 18 October 2026]
Travel Wala (“we”, “us”, “our”) is an IATA Accredited Agent (GL. 5597) based in Karachi, Pakistan. This Privacy Policy explains how we collect, use and protect your personal information when you contact us, submit a form on Facebook or Instagram, or visit our website.
By submitting your information to us, you agree to the practices described in this policy.
1. Information We Collect
We may collect the following information:
- Full name
- Phone number (including WhatsApp number) and email address
- Travel preferences such as number of travellers, travel dates, trip duration, budget and hotel category
- Passport status (valid, expired or needs renewal)
- Area or city of residence
- Preferred time to be contacted
2. How We Use Your Information
We use your information to:
- Contact you regarding Umrah and other travel packages
- Prepare quotations and process bookings
- Provide customer support and follow-ups
- Improve our services and the relevance of our advertising
3. Sharing of Information
We do not sell your personal information. We may share it only with trusted third parties that are necessary to complete your booking, such as airlines, hotels, visa processors and transport providers, or where required by law or by a government authority.
4. Data Security
We take reasonable steps to protect your personal information from unauthorized access, loss, misuse or disclosure. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
5. Data Retention
We keep your information only for as long as it is needed for the purposes described above, or as required by applicable law.
6. Your Rights
You may at any time:
- Request access to the information we hold about you
- Ask us to correct or delete your information
- Ask us to stop contacting you
To make a request, please contact us at [email] or [phone number].
7. Third-Party Platforms
When you submit a lead form through Facebook or Instagram, your information is also handled by Meta Platforms, Inc. in accordance with Meta’s own privacy policies. We are not responsible for the privacy practices of third-party platforms.
8. Changes to This Policy
We may update this Privacy Policy from time to time. The most recent version will always be available on this page, along with the date it was last updated.
9. Contact Us
Travel Wala
IATA Accredited Agent (GL. 5597)
HOUSE # B-58, Karachi, Gulshan-e-Iqbal Block 6 Gulshan-e-Iqbal, Karachi, 76350
Phone / WhatsApp: +92 304 1112044
Email: support@travelwala.pk
Website: www.travelwala.pk